With a view to enhance taxpayer services and to address the queries and doubts of tax payers on income tax matters, the Income Tax department has launched a new ‘online chat’ option in its official website.
For this purpose, a window has been hosted on the main page of the department’s website — www.incometaxindia.gov.in/ — with a prominent icon stating ‘Live Chat Online- ask your query’.
Last year, the I-T department had set up a new dedicated directorate within its establishment to monitor and resolve grievances of tax payers.
Reportedly, a team of experts from the department and some independent tax practitioners has been deputed to answer the queries.
The department will add more features to the online chat system based on the feedback received by it.
A person can enter the ‘chat room’ by furnishing an email-id and ask questions as a guest.
“An option has also been provided to the taxpayer for emailing the entire chat to their ids for future reference,” the officer said.
A precautionary note at the beginning of the chat, however, states: “The replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income-tax Department on any matter.”
