GSTN becomes User-Friendly, says MoS Ship Pratap Shukla

The Goods and Services Tax Network ( GSTN ) become more User-Friendly, said Minister of State for Finance Ship Pratap Shukla in a written reply to a question in Lok Sabha.

Goods and Services Tax Network (GSTN) has sought the views of the taxpayers about their experience and difficulties.  A survey was conducted by GSTN on overall taxpayer satisfaction during the months of October 2017 & November 2017. The taxpayers for the Survey were selected at random, on the basis of their most recent activity, on the GST portal. The Survey was not conducted State-wise. On the basis of the Survey/ response received, suggestions/concerns were identified. The action/ steps taken by GSTN in this regard is annexed as ANNEXURE.

The aforesaid steps have improved the system and made it user-friendly. Further, the following steps have been taken to make GST system simpler for taxpayers:

• Edit facility is available in returns and other forms.
• Offline tools for return preparation and other functionalities have been provided.
• User manual, Video tutorials and FAQs have been provided for different functionalities which can be used by the taxpayer.

Approximately 60,000 tax officers/officials of Central/State Government have been trained so that they can assist taxpayer and resolve their queries/grievances and train them on various functionalities.