B. Com vacancy in Truecaller

The Truecaller has invited applications for the post of Finance Operations Specialist

QUALIFICATIONS

• 3-5 years of experience.
• Bachelor's Degree in Accounting, Finance, Business, Business/Administration, Management , Communication (BCom/BBA/MBA-Finance)
• Understanding of basic principles of finance, accounting, and bookkeeping
• Strong proficiency in Microsoft Excel, including advanced functions, pivot tables, and data analysis.
• Previous experience in collections, accounts receivable, or a related role is preferred.
• Excellent attention to detail and strong problem-solving skills.
• Effective communication and interpersonal skills to collaborate with cross functional teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Self motivated and positive attitude.

RESPONSIBILITIES

Collections Management:

• Manage the collections process by tracking and reconciling customer payments.
• Follow up with customers to ensure timely payment of invoices and resolve any payment discrepancies.
• Communicate discrepancies to cross functional team, identify slow-paying customers, and recommend collection candidates.
• Understanding, investigating, and resolving AR and collection issues
• Maintain accurate and up-to-date records of collection activities.
• Contacting delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts.

Cross-Functional Collaboration:

• Work closely with the business operations and sales teams to gather information for collections activities
• Collaborate with the internal team to reconcile customer accounts and address any outstanding issues.
• Liaison with the sales and business operations team to resolve any customer concerns or disputes related to invoicing.

Advanced Excel Analysis:

• Utilise advanced Excel functions and formulas to analyse collection data, identify trends, and generate reports.
• Develop and maintain Excel spreadsheets to track and monitor collection metrics and key performance indicators (KPIs).
• Create customized reports and presentations to communicate collection progress to stakeholders.

Customer Issue Resolution:

• Investigate and resolve customer inquiries, disputes, or complaints related to invoices promptly and effectively.
• Collaborate with internal teams to resolve complex or escalated customer issues in a timely manner.

JOB LOCATION: Bangalore

For more details and to apply, click here

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