The Truecaller has invited applications for the post of Finance Operations Specialist
QUALIFICATIONS
- 3-5 years of experience.
- Bachelor’s Degree in Accounting, Finance, Business, Business/Administration, Management , Communication (BCom/BBA/MBA-Finance)
- Understanding of basic principles of finance, accounting, and bookkeeping
- Strong proficiency in Microsoft Excel, including advanced functions, pivot tables, and data analysis.
- Previous experience in collections, accounts receivable, or a related role is preferred.
- Excellent attention to detail and strong problem-solving skills.
- Effective communication and interpersonal skills to collaborate with cross functional teams.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Self motivated and positive attitude.
RESPONSIBILITIES
Collections Management:
- Manage the collections process by tracking and reconciling customer payments.
- Follow up with customers to ensure timely payment of invoices and resolve any payment discrepancies.
- Communicate discrepancies to cross functional team, identify slow-paying customers, and recommend collection candidates.
- Understanding, investigating, and resolving AR and collection issues
- Maintain accurate and up-to-date records of collection activities.
- Contacting delinquent customers via telephone and email and maintaining consistent follow up with these accounts in accordance with established performance matrix
- Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts.
Cross-Functional Collaboration:
- Work closely with the business operations and sales teams to gather information for collections activities
- Collaborate with the internal team to reconcile customer accounts and address any outstanding issues.
- Liaison with the sales and business operations team to resolve any customer concerns or disputes related to invoicing.
Advanced Excel Analysis:
- Utilise advanced Excel functions and formulas to analyse collection data, identify trends, and generate reports.
- Develop and maintain Excel spreadsheets to track and monitor collection metrics and key performance indicators (KPIs).
- Create customized reports and presentations to communicate collection progress to stakeholders.
Customer Issue Resolution:
- Investigate and resolve customer inquiries, disputes, or complaints related to invoices promptly and effectively.
- Collaborate with internal teams to resolve complex or escalated customer issues in a timely manner.
JOB LOCATION: Bangalore
For more details and to apply, click here
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