CBIC Introduces New Grievance Redressal System to Speed Up GST Registration [Read Instruction]
CBIC introduced an email-based grievance redressal system allowing GST applicants under central jurisdiction to report delays and unjustified queries in registration processing.
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The Central Board of Indirect Taxes and Customs (CBIC) under the Ministry of Finance issued Instruction No. 04/2025-GST dated May 2, 2025, announcing a new grievance redressal mechanism to help GST registration applicants resolve delays and disputes more efficiently. This initiative is in response to growing concerns from applicants whose GST registration processes have been slowed down...
The Central Board of Indirect Taxes and Customs (CBIC) under the Ministry of Finance issued Instruction No. 04/2025-GST dated May 2, 2025, announcing a new grievance redressal mechanism to help GST registration applicants resolve delays and disputes more efficiently.
This initiative is in response to growing concerns from applicants whose GST registration processes have been slowed down due to unclear queries or rejections. This step builds upon Instruction No. 03/2025, issued on April 17, 2025, which outlined the dos and don’ts for officers handling GST registrations.
Step by Step Handbook for Filing GST Appeals - CLICK HERE
Read More: How to Register for GST in 2025: Required Documents, Timelines, and Verification Steps
What the New Mechanism Offers
The key goal of this system is to offer a faster and fairer resolution process for grievances related to GST registration applications. Here’s how it works:
- Dedicated Email Address: Each Central GST (CGST) zone will provide an official email address where applicants can send their complaints. This email should include:
- Application Reference Number (ARN)
- Jurisdiction (Central or State)
- A brief explanation of the issue
- Forwarding to State Jurisdictions: If the grievance falls under State jurisdiction, the respective CGST zone will forward it to the correct authority. A copy will also be sent to the GST Council Secretariat for record-keeping.
- Timely Resolution: The jurisdictional Principal Chief Commissioner or Chief Commissioner is responsible for reviewing complaints promptly and responding to applicants. If the officer’s original query was correct, the applicant will be informed accordingly.
- Monthly Reporting: All zones must submit a monthly report to the Directorate General of GST (DGGST), which will compile the information and present it to the CBIC board for review.
Want a deeper insight into the Income Tax Bill, 2025? CLICK HERE
In addition to implementing the mechanism at the central level, the GST Council Secretariat has been asked to encourage all States and Union Territories to consider setting up similar redressal systems.
This grievance redressal system is expected to reduce uncertainty and wait times for new businesses and startups applying for GST registration. By giving applicants a clear and direct way to raise concerns, the CBIC aims to improve trust and transparency in the GST system.
To Read the full text of the Order CLICK HERE
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