The Central Board of Indirect Taxes and Customs (CBIC) has issued an advisory for Anonymised Escalation Mechanism under Faceless Assessment.
A circular issued by the Board last week stated that “CBIC has endeavored to provide an Anonymized Escalation Mechanism for ICEGATE registered users where they submit their grievance for the delay in Bill of Entry clearance under faceless assessment. The delay in clearance would subsequently be escalated to the concerned Faceless Assessment Officers. The facility shall also enable users to track the status of grievances submitted by them till the eventual resolution.”
ICEGATE registered users are required to contact the ICEGATE Helpdesk team on the toll-free number 1800-3010-1000 to avail of the functionality of Anonymised Escalation Mechanism under Faceless Assessment.
Users can track the status of the registered grievance by providing their ICEGATE ID or either Bill of Entry details, including Bill of Entry number, Bill of Entry date, and Port code or Grievance number.
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