CGST Delhi South Commissionerate gets BIS Certification
Delhi South Commissionerate has become the first field formation under the Central Board of Indirect Taxes and Customs (CBIC) to secure the Bureau of Indian Standards Certification
The Central Goods and Services Tax (CGST) Delhi South Commissionerate has become the first field formation under the Central Board of Indirect Taxes and Customs (CBIC) to secure the Bureau of Indian Standards’ IS 15700:2018 certification, a coveted quality-management mark reserved for public-service organisations that meet rigorous benchmarks for transparency, timeliness and...
The Central Goods and Services Tax (CGST) Delhi South Commissionerate has become the first field formation under the Central Board of Indirect Taxes and Customs (CBIC) to secure the Bureau of Indian Standards’ IS 15700:2018 certification, a coveted quality-management mark reserved for public-service organisations that meet rigorous benchmarks for transparency, timeliness and citizen satisfaction.
Serving more than 1.3 lakh registered taxpayers in the districts of South Delhi, Saket, Mehrauli and adjoining industrial clusters, the commissionerate collects about â‚ą9,000 crore in Goods and Services Tax every month and processes roughly 4,500 refund and registration requests, officials said.
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Issued by BIS after a multi-stage audit that began in February, the certificate validates the commissionerate’s internal quality-management system, statutory-compliance controls and documented grievance-redress mechanism. IS 15700:2018 requires agencies to publish citizen charters with service-delivery timelines, maintain performance dashboards and run periodic customer-feedback surveys; unlike the more familiar ISO 9001, the Indian standard places additional emphasis on measurable outcomes for service users and continuous public engagement.
Commissioner Pawan Arora called the award “a milestone that underlines our resolve to make indirect-tax compliance simpler, quicker and faceless.” According to Arora, the office has cut average refund-processing time by 28 per cent this fiscal year and rolled out an AI-enabled help-desk that now closes 92 per cent of support tickets within 48 hours. BIS assessors also gave full marks for accessibility indicators such as wheelchair-friendly counters and multilingual signage.
The certification arrives as CBIC prepares to unveil a nation-wide Voluntary Correction Scheme for small firms that missed GST filings during the pandemic. Finance-ministry officials said Delhi South’s documented processes could become a template for other zones. “We will share our check-lists and dashboards so the learning curve is shorter elsewhere,” Arora confirmed.
Valid for three years, the certificate will be subject to annual surveillance audits; failure to sustain the mandated performance metrics could result in suspension. BIS records show that fewer than 75 public-service bodies nationwide currently hold an active IS 15700 certificate, underscoring the rarity of Friday’s achievement. Taxpayer-advocacy groups such as the Confederation of All India Traders welcomed the move but urged CBIC to embed similar benchmarks into the GST Network’s digital portals to ensure a uniform taxpayer experience country-wide.
The finance ministry said the award dovetails with Prime Minister Narendra Modi’s directive to make all revenue-facing offices “people-friendly, paper-less and purpose-driven” before 2027
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