The Telefonaktiebolaget LM Ericsson has invited applications from eligible candidates for the post of CA Manager.
The Telefonaktiebolaget LM Ericsson, doing business as Ericsson, is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company offers services, software, and infrastructure in information and communications technology for telecommunications operators, traditional telecommunications and Internet Protocol (IP) networking equipment, mobile and fixed broadband, operations and business support services, cable television, IPTV, video systems, and an extensive services operation.
Job description
The role of a CA Manager is to manage real-time operations in the floor. They are the interface between the customer and BO/SRF for operations related queries. Task management, resource management & competence management are the primary jobs of a CA Manager. CA Manager is responsible for the completion of day to day operational tasks, customer escalations & Network availability KPI achievement.
Responsibilities
- To ensure effective & efficient Surveillance / Fault Management & Preventive Maintenance of the entire Network for all agreed domains
- To maintain SLA/WLA as per agreement with the customer
- To ensure compliance to Trouble Ticket Management / Fault Management KPIs
- Support GNOC Operational plans and activities
- Drive implementation of RCA recommendations/ best practices across Network
- To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible
- Participate in governance meetings with internal and external stakeholders. Keeping stakeholders updated on Critical/Major outages
- To ensure Operations is adequately staffed all the time
- To ensure Time reporting is done by all the team members
- To ensure that Information security guidelines are implemented as per requirements
- To ensure best practices is followed and spread within the teams
- Ensure that significant incidents are reported to the security responsibilities and to other parties concerned
- Ensuring ticket quality and timely update/progression of faults by engaging key resolution agents ((FO, Dispatch & FOPS, etc.,).
- Support for ADHOC request/Analysis.
- Ensuring tools outage co-ordination and ticket creation with support teams (UK MSSD & Maybach)
- Handling of BCP process during tools/LAN outages.
- To conduct Interviews & IPM discussions
- Ability to perform under time constraints depending upon the business requirements
Location
Bengaluru, India
For more details Click here.
