The Department of Commerce and the Directorate General of Foreign Trade (DGFT), in view of the current international situation, have undertaken to monitor the status and related difficulties being faced by stakeholders on Russia/Ukraine trade related issues.
A circular issued on Friday stated that “Department of Commerce/DGFT has operationalized a Helpdesk to support and seek suitable resolutions to issues related to India’s International Trade in this regard with immediate effect.
As per the circular, “Export-Import community may submit details of their issues on the DGFT website, on which support is required, using the following steps– i. Navigate to the DGFT Website (https://dgft.gov.in ) — > Services — > DGFT Helpdesk Service ii. ‘Create New Request’ and select the Category as ‘Russia-Ukraine’ Alternatively, you may send your issues directly over email to: dgftedi@nic.in with the subject header: ‘Russia-Ukraine Trade Helpdesk’, or call the Toll-Free No at 1800-111-550.”
The status may be tracked using the Status tracker under the DGFT Helpdesk Services. Email and SMS would be generated for immediate intimation as and when thestatus of these tickets are updated. Trade Community is requested to make use of the given Helpdesk facility suitably.
“Further, a weekly meeting with concerned exporters/importers/other trade stakeholders will also be held by DGFT & FT(CIS) division of Department of Commerce every Monday at 03:00 pm IST via Video Conference. Concerned stakeholders may consider joining the said virtual meeting to flag specific issues,” the circular said.
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