GST Portal Glitches: 7 Common Issues Cited by Taxpayers and Experts 

The Goods and Services Tax ( GST ) portal, an important interface for taxpayers and businesses, has been facing recurring technical issues that hinder seamless compliance. Taxpayers and experts have cited the key problems plaguing the portal, impacting efficiency and timely submissions.

One of the pressing issues is the inability to download DRC-01 Show Cause Notices (SCNs), leaving taxpayers unable to access crucial notices for compliance. Similarly, users report being unable to file GSTR-1 returns due to the failure of the portal to generate summaries, causing delays in meeting filing deadlines. 

Complete Supreme Court Judgment on GST from 2017 to 2024 with Free E-Book Access, Click here

Accessing historical data has also become a challenge, as the portal frequently restricts users from downloading older records, crucial for audits and reconciliations.

Additionally, the inability to open and process RFD-01 forms has created hurdles in claiming refunds, directly affecting cash flow for businesses. Taxpayers are also struggling to respond to SCNs due to technical glitches, potentially leading to compliance risks. Another reported issue is the inaccessibility of core field amendments, leaving businesses unable to update critical information.

Further, a specific concern regarding the GSTR-9 filing process has emerged, where error reports fail to generate even after prolonged waiting times. 

Complete Supreme Court Judgment on GST from 2017 to 2024 with Free E-Book Access, Click here

The issues listed by CA Himank Singhla in his official ‘X’ account is as follows: 

1. Not able to download DRC-01 SCNs

2. Not able to file GSTR-1 as summary is not being generated

3. Not able to download old data

4. Not able to open RFD-01 Form

5. Not able to reply to SCNs

6. Not able to open Core Field

7. GSTR 9C Error 

Support our journalism by subscribing to Taxscan premium. Follow us on Telegram for quick updates