The Hyderabad District Commission made Volkswagen’s dealer liable for unfair trade practice on failure to issue tax invoice for extended warranty.
The complainant Mrs Aarti Baldwa purchased a Volkswagen Taigun vehicle from an authorized dealer, P.P.S Motors Private Limited ( “Dealer” ) by paying Rs. 16,71,031/- and when the Complainant saw the bill, he noticed that he was additionally charged with Rs. 29,157/-. Later the complainant was presented with bills for Rs. 14,998/- towards alloy wheel painting and a separate bill of Rs. 14,159/- for the extended warranty of the vehicle.
The District Consumer Disputes Redressal Commission Telangana Bench of B. Uma Venkata Subba Lakshmi ( President ) and Lakshmi Prasanna ( Member ) made an authorized dealer of Volkswagen India guilty for deficiency in services and unfair trade practices for failing to issue the tax invoice/bill for the extended warranty benefits accrued to the Complainant. The bench also directed it to pay a compensation of Rs. 10,000/- to the Complainant.
The District Commission noted that the Complainant failed to establish that the extra charged amount was not on her demand. However, the dealer also failed to give the tax invoice of the ‘extended warranty’ to the Complainant at the time of vehicle delivery or otherwise. Thus, the non-issuance of a bill/cash receipt, for the extended warranty, amounted to unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019.
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