LLB, MBA Vacancy In Phonepe

Phonepe invited applications for the post of Employee Relations Lead - Merchant BU.

Key Responsibilities:

Policy Design & Process Improvement

• Draft, review, and continuously improve ER policies, disciplinary guidelines, SOPs, and playbooks.
• Standardize ER processes across the country while allowing local flexibility where legally required.
• Leverage technology and automation for ER case management, documentation, and analytics.

Stakeholder Management & Advisory

• Act as a trusted advisor to Sales leaders, Regional Heads & HRBPs on ER risk and people decisions.
• Influence leaders to adopt preventive ER practices and early-intervention approaches.

Employee Relations & Grievance Management

• Own end-to-end management of employee grievances across on-roll and off-roll sales workforce (including freelancer model where applicable).
• Ensure timely, fair, and consistent resolution aligned with internal policies, Standing Orders, and statutory requirements.
• Build and manage a centralized grievance tracking and MIS system with root-cause analysis and trend reporting.
• Act as the escalation point for sensitive, high-risk, or high-visibility ER cases.

ER Analytics & Preventive Focus

• Build dashboards on grievance trends, misconduct themes, attrition-linked ER issues, litigation risk, and turnaround times.
• Use insights to drive preventive interventions, manager capability building, and policy changes.
• Contribute to building a proactive ER culture, not just reactive case handling.

Disciplinary Action & Investigations

• Train HRBPs to conduct domestic inquiries, misconduct investigations, and disciplinary proceedings, including show-cause notices, charge sheets, suspensions, and terminations.
• Partner with Legal to ensure process sanctity, documentation rigor, and defensibility in case of litigation.
• Train managers and HRBPs on principles of natural justice and correct handling of disciplinary matters.

Labour Law & Compliance

• If necessary, manage interactions with labour authorities, inspectors, and external counsels
• Support audits, inspections, and legal responses related to employee complaints or disputes.

Training & Education

• Develop and deliver training for Sales Managers on best practices for employee relations, documentation, and creating inclusive environments.
• Promote a culture of respect and integrity in a high-pressure, competitive environment.

Qualifications & Experience

• MBA / MSW / LLB
• 5+ years of progressive experience in Employee Relations; exposure to factory and commercial / central / sales teams preferred
• Prior experience in FMCG, Manufacturing, BFSI, telecom or logistics businesses strongly preferred
• Hands-on experience dealing with labour authorities and litigation support. Expertise in Employee Relations & Indian Labour Laws
• Data-driven mindset with comfort in ER MIS and dashboards
• Exposure to a start-up environment is an added advantage

What Success Looks Like in This Role

• Reduced ER escalations and litigation risk
• Faster, more consistent grievance resolution across regions
• A visible shift from reactive ER to predictive and preventive ER
• High confidence among Sales / HRBP in ER decision-making
• Strong compliance posture with zero critical audit findings

Subscribe to Taxscan Premium for latest Job updates on WhatsApp. Stay informed and advance your career with us