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MBA Openings at SAP
SAP invited applications for the post of Solution Customer Success Manager - Finance and Spend Management, As a Solution Customer Success Manager (S-CSM) focused on Finance and Spend Management solutions, you will act as a trusted advisor, maximizing customer lifetime value by delivering specialized expertise in financial processes and spend optimization to customer executives and their line of business while accelerating near-term value delivery via the rapid adoption and consumption of finance and spend management solutions.
Qualifications
- MBA
- Relationship-driven mindset with excellent verbal and non-verbal communication skills
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions
- Ability to apply risk-mitigation strategies to customer situations
Responsibilities:
- Build deep executive relationships and earn trusted advisor status with customers in finance and procurement domains
- Identify and understand Customer Success objectives and outcomes specific to these initiatives
- Drive solution adoption and consumption of tools leveraging customer business objectives
- Identify new opportunities for customers to leverage new or expanded SAP solutions
- Mitigate churn and manage renewals of SAP solutions/services
- Identify sales leads and support sales in expansion and upsell efforts within the portfolio
- Manage through crisis and de-escalate customer situations related to implementations
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions
JOB LOCATION: Mumbai, India For more details and to apply, click here
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