The Kerala State Goods and Service Tax (KSGST) Department found a way out to address the Goods and Service Tax (GST) Grievances by the way of establishing a Structured Grievance Redressal Mechanism.
On February 20, 2020, in the 38th meeting decided to establish a Structured Grievance Redressal Mechanism in order to address the Goods and Service Tax (GST) which can be either general or specific or general in nature.
In order to resolve the Goods and Service Tax (GST) Grievances a committee namely Grievance Redressal Committee is consented by the Goods and Service Tax (GST) Council at the Zonal level comprising members of both the state as well as central level who must be the representatives of Trade and Industry and other Goods and Service Tax (GST) Stakeholders.
Grievance Redressal Committee will comprise of the Chief Commissioner of Central Tax (Co-chair), Commissioner of State Tax (Co-chair). Representatives of Trade Associations up to 12 nos., Representatives of prominent Association of Tax professionals up to 4 nos., Central and State Nodal officers of ITGRC (IT Grievance Redressed Cell), Representatives of GSTN assigned to the State, Additional Joint Commissioner Central and State (Secretaries of GRC) and Any other member with the permission of the Co-chairs.
Various function of the committee was prescribed in the meeting, wherein it was discussed that the committee meeting will be commenced at least once in the span of 4 months or as decided by the Co-chairs. In order to handle the grievance, GSTN will develop a portal in order to record all such grievance and their disposal.
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