DuPont invited applications for the post of Customer Service Representative.
Qualification:
- MBA in Operations / Supply Chain Management would be added advantage
Responsibilities:
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- Manage different type of customer orders like stock & resale, BOND sales, High Sea Sales etc. through Customer Service work processes and systems. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance.
- Actively monitors open orders and pro-active communication with supply chain to ensure that deliveries arrive at the customer on time, as committed.
- Responsible for new customer on-boarding process & customer master update as and when there is change request.
- Review actual sales versus forecast/allocation and Interact with the sales/customer to get better understanding of variations to ensure order fulfillment in accordance with sales plan.
- Responsible for driving the E-commerce journey & ensuring functional KPIs are met.
- Responsible for filing all the documents pertaining to order to cash process as per internal control guidelines (SOX/CRIM)
- To ensure all commercial activities are complying with SOX Requirements and Basic Accounting & Taxation Guidelines.
Job Location: Hyderabad, Telangana, India
For more details and to apply, click here
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