The Finance Ministry is expecting that tech issues of the new Income Tax portal will be resolved soon and the website will function normally by the first week of August.
The Income Tax Department has launched its new e-filing portal on June 7, replete with new features which are expected to make the ITR process much easier and faster. However, several individuals have faced difficulties while using the new income tax return e-filing portal.
Infosys is still working on resolving all the issues that taxpayers are facing on the new Income Tax portal, a project that was contracted to the IT bellwether and for which the government has sanctioned Rs 4241 crore. The company has said that several issues have been resolved and that the new platform has seen 10 lakh Income Tax returns filed so far.
Infosys faced strong criticism from taxpayers over constant glitches on the platform since its launch on June 7.
This prompted Finance Minister Nirmala Sitharaman to call a meeting on June 22 with officials of Infosys who developed the portal to review the issues.
In a written reply to a question in the Rajya Sabha, Minister of State for Finance Pankaj Chaudhary said more than 700 e-mails detailing over 2,000 issues including 90 unique issues/problems in the portal were received from various stakeholders including Institute of Chartered Accountants of India (ICAI), tax professionals and taxpayers.
“Infosys has acknowledged the technical issues in the functioning of the portal and have informed that technical issues…are continuously being resolved. Some of the initial issues experienced by taxpayers regarding slowness of the portal, non-availability of certain functionalities or technical issues in functionalities have been mitigated,” he said.
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