The Income Tax Department has launched its new e-filing portal on June 7, replete with new features which are expected to make the ITR process much easier and faster. However, several individuals have faced difficulties in the last few days while using the new income tax return e-filing portal.
There are various glitches faced by the taxpayers namely DSC not getting registered or updated; New Incorporated companies or Firms are not able to register themselves on ITD Portal; Forget password option not working; ITR in PDF can’t be downloaded; IT acknowledgements in PDF can’t be downloaded; DIN Number not getting auto populated in new ITD website; Challan Numbers not getting validated; no tab for VSV tab; Unable to file TDS Returns; Unable to file 15CA/15CB; E proceedings tab not workings; Grievances registered on ITD website are deleted without addressing; Old demands outstanding not reflected 14. Old Grievances registered not reflected; Unable to file Income Tax Returns for FY 2021 16. Accounts get locked, if we try to login and are not able to login due to non-operatibility of site; Unable to raise refund reissue request; Unable to view Form 26AS; PAN Number is not shown as valid 20. Mismatch in PAN Data is shown when technically there is no mismatch; JSON Utility not available 22 while filing Verification in ITR if we select ‘Self’ in capacity then Name disappeared n Shown in validation errors. 23. UDIN is also not able to update for last month’s audit and other certification; Rectification of return options not available; Return processed in March 2021 now shows under processing in view details.
Nirmala Sitharaman’s Response
Finance minister Nirmala Sitharaman on Tuesday asked Infosys and its chairman Nandan Nilekani to fix technical glitches being encountered on the new portal. On June 8, Sitharaman took to Twitter to say “the much awaited e-filing portal 2.0 was launched last night at 20:45hrs. I see in my TL grievances and glitches. Hope @Infosys and @NandanNilekani will not let down our taxpayers in the quality of service being provided. Ease in compliance for the taxpayer should be our priority”.
Infosys co-founder Nandan Nilekani later responded to the finance minister, “The new e-filing portal will ease the filing process and enhance end user experience. Sitharamanji, we have observed some technical issues on day one, and are working to resolve them.”
“Infosys regrets these initial glitches and expects the system to stabilise during the week,” the co-founder said.