Facing OTP Issues? MCA Introduces IVR System for Foreign Directors to Ease DIR-3 KYC Filing
MCA launches IVR system to resolve OTP problems in DIR-3 KYC filing, easing compliance for foreign directors.
OTP - issues - Taxscan
OTP - issues - Taxscan
The Ministry of Corporate Affairs (MCA) announced the introduction of a new Interactive Voice Response (IVR) system to address persistent OTP (One Time Password) issues faced by foreign directors while filing Form DIR-3 KYC / DIR-3 KYC Web. This move comes after several stakeholders reported difficulty in generating or receiving OTPs, which are mandatory for completing the KYC verification process.
The DIR-3 KYC process is an annual compliance requirement under the Companies Act, 2013. Every director who has been allotted a Director Identification Number (DIN) must submit updated personal and contact details to the MCA. Non-compliance can result in the DIN being marked as “Deactivated due to non-filing of DIR-3 KYC” and may attract penalties.
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For foreign directors, the OTP is sent to their registered email ID and mobile number, but due to international network and delivery issues, many have reported non-receipt of OTPs. To resolve this, MCA has introduced an IVR-based OTP flow, allowing stakeholders to generate OTPs through an alternative channel. This is expected to reduce dependency on standard SMS and email gateways, ensuring smoother authentication.
The MCA has also advised that if stakeholders continue to face issues even after the IVR rollout, they should immediately raise a ticket with the MCA Helpdesk. The Helpdesk team will then provide specific instructions via email to guide directors through the KYC process.
Key documents/details required for filing DIR-3 KYC include:
- DIN of the director.
- Full name, father’s name, date of birth, nationality, and gender.
- Permanent and present residential address with proof (such as utility bills or bank statements).
- Valid passport (mandatory for foreign nationals).
- PAN card (mandatory for Indian nationals).
- Personal mobile number and email ID (for OTP verification).
- Digital Signature Certificate (DSC) of the director.
The due date to file DIR-3 KYC for the financial year 2024-25 is 30th September 2025.
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