GST Portal Essentials: Know How to File Payment Related Grievances in Form GST PMT-07 [Read Order]

In the Goods and Services Tax (GST) regime, timely and accurate payment of taxes is critical for maintaining compliance. However, technical glitches, banking errors, or discrepancies in challan data can sometimes lead to issues with payments made via the GST portal. To address such concerns, the government has provided a formal mechanism through Form GST PMT-07, which allows taxpayers to file grievances specifically related to payment issues.

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This article provides a comprehensive guide to filing payment-related grievances using Form GST PMT-07 on the GST portal. The process is available to registered users and ensures that issues are addressed by tax authorities through a structured resolution workflow.

What Is Form GST PMT-07?

Form GST PMT-07 is an online grievance redressal form meant for reporting discrepancies in tax payments. It helps taxpayers raise complaints when:

• The amount has been debited from their bank account, but the GST challan status is not updated.
• Payments made through NEFT or RTGS are not reflected in the cash ledger.
• Any error occurs in the creation or status tracking of the payment.

Who Can File a Payment Grievance?

Only registered taxpayers or users with a valid GSTIN (Goods and Services Tax Identification Number) can file grievances related to payments. Although general complaints can be submitted without logging in, payment grievances specifically require a login to ensure proper verification of payment credentials.

Step-by-Step Guide to Filing a Payment Grievance (Form GST PMT-07)

1. Access the GST Portal

Go to the official GST portal at www.gst.gov.in and log in using your valid username and password.

2. Navigate to the Grievance Form

From the dashboard, select: Services > Payments > Grievance against Payment (GST PMT-07)

This opens the grievance submission page.

3. Select Grievance Type

In the Grievance Type dropdown, choose "Grievance Against Payment (GST PMT-07)". If this is a follow-up to a previously filed grievance, you can enter the Previous Grievance Number as well.

4. Enter Payment Details

• The state will be auto-filled if logged in; otherwise, select manually.
• From the Grievance Related To dropdown, choose the issue (e.g., amount debited but not updated in cash ledger).
• Enter the Name of Complainant and a detailed Description of Grievance.
• Upload supporting documents such as challan copies or bank statements in PDF or JPEG format (max 500 KB).

5. Fill in Challan Details

In the Discrepancy in Payments section:

• Enter the CPIN (Common Portal Identification Number) of the challan.
• Choose the date on which the amount was debited.
• Enter the BRN (Bank Reference Number).
• Specify the mode of payment and bank name used for the transaction.

6. Submit the Grievance

You must authenticate the grievance submission by either:

• DSC (Digital Signature Certificate): Select your digital certificate and sign.
• EVC (Electronic Verification Code): Enter the OTP sent to your registered mobile and email, then click Validate OTP.

What Happens After Submission?

Once the grievance is successfully submitted:

• A Grievance Tracking Number is generated.
• An acknowledgement email is sent to the registered email ID.
• You can begin tracking the status after 10 minutes via the same grievance section on the portal.

How to Track the Status of Your Grievance

To monitor the progress:

1. Log in to the GST portal.
2. Navigate to: Services > Payments > Grievance against Payment (GST PMT-07).
3. Click the Enquire Status tab.
4. You can search using either:

• Grievance Number
• Date Range (only available if logged in)

5. Click Search to view status.

Status options include:

• Submitted – grievance has been received.
• Resolved – the issue has been addressed by the GST system.

Clicking the Grievance Number will display the full complaint details in read-only format.

Important Notes

• Wait at least 24 hours after the transaction before raising a grievance.
• Ensure that the CPIN entered is accurate and matches the payment data.
• Use descriptive, clear language in the Description of Grievance field to help expedite resolution.

Conclusion

Form GST PMT-07 provides a vital resolution channel for taxpayers facing technical issues or delays related to GST payments. The online process is user-friendly and allows for quick tracking and management of grievances. Whether due to banking delays, system errors, or ledger mismatches, this tool empowers users to get timely support from the tax administration.

Taxpayers are advised to maintain accurate records of their CPIN, BRN, and payment dates to ensure smooth filing. By following this step-by-step guide, businesses can confidently address payment-related issues and maintain uninterrupted GST compliance.

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