What is a GST emSigner? How to Restart The emSigner?

GST emSigner - Taxscan

In case you are suffering from errors in emSigner, then you can restart your emSigner. But how? Yes, we are here exactly for this cause.  We would love to share with you the details on what the emSigner is and how to restart it if needed.

What is a GST emSigner?

A GST emSigner is a quite effective utility that helps to send, track and maintain smart documents. One can also archive their smart documents. This GST emSigner gives your company faster and secure signing of documents. In general, a GST emSigner is used to sign GST registration forms digitally. Also, it can be used in GST return filing. 

But sometimes while working with a GST emSigner, you may come across some disturbing lines like “error! Not able to create the connection to the server. kindly restart the emsigner”. In that case, what should you do? Yes, you get it right. Today we will discuss this fact so that next time you will come across this malfunction, you can get relief from these types of malfunctions. This error can be shown when you are trying to file a GST return or you are going to try registering DSC in the GST portal. DSC i.e. Digital Signature Certificate is a must-have for this purpose. DSC helps to identify if the user is bona fide or not. Handwritten signatures have been replaced by this utility service in the GST portal.

Why does the GST error take place?

A GST error or emSigner error can take place for various reasons. But one of the most basic reasons is a change in ports.

  • Back in the time, emSigner was connected with 1645- https://127.0 0.1:1645 port
  • The latest version of emSigner goes for a new port: 1585-

Process of Restarting emsigner- How to fix the issue

This emSigner error can come across in various internet browsers like Internet Explorer, Google Chrome, Mozilla Firefox.

To resolve the issue, you need to follow some simple steps:

  • Go to the Start menu
  • Tap on the Control panel
  • In Control Panel, go to Adjust Your Computer Settings
  • Navigate to the programs
  • Go to Uninstall a program
  • Right-click on the emSigner application
  • Press uninstall

Hereafter installing the old version of the application, you need to start going for the below-mentioned steps.

  • Go to the website: https://services.gst.gov.in/services/login
  • Go to the Goods and Service Tax home page
  • In the help and taxpayer facilities tab, go to System Requirements
  • Go to Downloading and Installing the web socket installer
  • Now you are able to download the Web Stock emSigner from the portal https://www.gst.gov.in/help/docsigner 
  • Open the downloaded file emSigner.msi file
  • Now your desktop screen will show a setup box for the emSigner Setup window
  • Click Next on the Window
  • Choose the folder where you wish to download and save all the files and folders related to the emSigner setup
  • Tap on Next
  • Now your application is ready to install
  • Click on Install
  • Your installation process will be finished soon
  • After the process is done, Tap on Finish
  • You will get to visit a shortcut icon for the emSigner application
  • Run that application
  • A new window will open
  • Click on the Run As Administrator
  • Now you can see the message which is showing emSigner service has started
  • Press OK
  • After your successful completion of restarting the new emSigner application, automatically the DSC Window or the Digital Signature Certificate window will appear on the screen. ( Also check for DSC errors)
  • Now after you are done completely, you need to restart your pc once
  • After restarting your pc check that your emSigner working properly

You can also upgrade your internet browser to the latest version for your convenience to stay up to date with your internet browsers.


Hope this guide will help you in every possible situation for restarting emSigner on your pc. For any other emSigner related issues, kindly visit our website and get all the solutions only on our website.

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